Return and Exchange Policy

At Undying Brand, we strive to ensure that you are completely satisfied with your order. However, if for any reason you are not satisfied, we are here to help with returns and exchanges. Please review our policy below for more details:

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The item is defective, damaged, or incorrect upon delivery.
• The item is unused, unwashed, and in its original packaging with all labels intact.
• Requests for returns or exchanges must be made within 3 days from the delivery date.

2. How to Return or Exchange

If you wish to return or exchange an item, please follow these simple steps:

• Contact Us: Reach out to our customer service team within 7 days of receiving your order. You can contact us via:
  • Facebook :Message Here
  • WhatsApp: Message Here
  • Email: [email protected]
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• Provide Order Details: Provide your order number and details of the item(s) you wish to return or exchange.
• Courier Pickup: Once your return is authorized, we will arrange for a courier pickup at only Delivery charge required.

3. Return Shipping Charges

• If the return is due to a mistake on our part  defective item, incorrect order we will cover all return shipping costs.
• If the return is for any other reason (e.g., change of mind, wrong selection), the customer will be responsible for the return shipping costs.

4. Refund Process

Once we receive your returned item, we will inspect it and confirm the condition. Upon approval:

• If you are eligible for a refund, we will process it within 3-5 business days to the original payment method.
• If you prefer an exchange, we will ship the replacement item to you at no extra charge, subject to availability.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been used, worn, or washed.
• Items that are not in their original condition or packaging.
• Customized or personalized items (unless defective).
• Perishable goods.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately (within 2 days of receiving the product). We will either offer a replacement or issue a full refund, depending on your preference and product availability.

7. Exchanges for Size or Color

If you wish to exchange an item for a different size or color, please contact our customer service team to check availability. Exchanges are subject to stock levels.

• Ensure that the item is in its original condition, unused, and with all tags attached.
• Pack the item securely in its original packaging to prevent damage during return shipping.

Terms and Conditions

Welcome to Undying Brand ! By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or services. If you do not agree to these terms, please do not use our website.

1. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly. It is your responsibility to check this page regularly for updates.

4. Use of Website

You agree to use the website for lawful purposes only. You may not:

• Engage in any activity that could damage, disable, or overburden the website’s functionality.
• Use the website to transmit any harmful, illegal, or malicious content.
• Copy, reproduce, distribute, or create derivative works based on the website’s content without permission.

5. Product Information & Availability

We make every effort to ensure that all products, descriptions, and prices listed on our website are accurate. However, we do not guarantee the availability of all products at all times, and we reserve the right to modify or discontinue any product or service without prior notice.

If a product you ordered is out of stock or unavailable, we will notify you and offer a suitable alternative or a refund.

6. Pricing and Payments

All prices are listed in Bangladeshi Taka (BDT) unless otherwise specified. Prices may be subject to change without notice. By completing your purchase, you agree to pay the total amount specified, including applicable taxes and shipping fees.

We accept a variety of payment methods, including credit cards, debit cards, and mobile payment options. Payment processing is secure and complies with local regulations.

7. Shipping and Delivery

We offer shipping within Bangladesh. Delivery times may vary depending on the delivery location and service availability. We will make reasonable efforts to deliver products in a timely manner, but we are not responsible for any delays caused by third-party delivery services or unforeseen circumstances.

Shipping costs will be displayed at checkout, and we reserve the right to adjust shipping fees based on the delivery location.

8. Returns and Exchanges

Please refer to our [Return and Exchange Policy for detailed information on how to return or exchange products. If you are not satisfied with your order, we will assist you according to the terms outlined in that policy.

9. Privacy and Security

We are committed to protecting your privacy. Our [Privacy Policy](link to your Privacy Policy) explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

We use secure encryption methods to process payment transactions and maintain the confidentiality of sensitive information.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Undying Brand or its affiliates and is protected by copyright laws. You may not use, reproduce, or distribute any content from this site without obtaining prior written permission from us.

11. Limitation of Liability

To the fullest extent permitted by law, Undying Brand will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or the products purchased, including but not limited to errors, omissions, or delays in the services provided.

Need Help?

If you have any questions or need assistance at any point during the ordering process, our customer support team is here to help. Contact us via:

• Facebook :Message Here
• WhatsApp: Message Here
• Email: [email protected]

By using the website, you confirm that you have read, understood, and agreed to these Terms and Conditions. We recommend reviewing this page periodically for any updates or changes.

Shipping & Delivery

At Undying Brand, we are committed to delivering your order as quickly and efficiently aspossible. Please read our Shipping & Delivery policy below for more details on how we handle your orders.

1.Shipping Time

• Dhaka: You can expect your order to arrive within 2-3 business days, depending on the order size and delivery location.
• Outside Dhaka: Orders outside Dhaka may take 3-5 business days, depending on the distance and logistics. 

2.Shipping Charge

• Dhaka: Any address within the Dhaka metropolitan area is subject to the 60 BDT shipping fee.
• Outside Dhaka: Any delivery outside Dhaka, whether it’s in other major cities or rural areas, will be charged 120 BDT

3. Packaging

All orders are carefully packaged to ensure safe delivery. We use durable packaging materials to prevent any damage during transit. If you receive a package that appears damaged, please notify us immediately.

4. Failed Delivery Attempts

If the courier is unable to deliver the order due to an incorrect address or the recipient being unavailable, the courier service will make one or more additional attempts to deliver the order. After the final failed attempt, the order will be returned to us, and we will contact you to arrange for re-shipping or refund (depending on the circumstances).

12. Customer Support

If you have any questions regarding shipping or delivery, our customer support team is ready to assist you. We are here to help with any shipping-related issues, order tracking, or special requests.

Contact us:

• Facebook :Message Here
• WhatsApp: Message Here
• Email: [email protected]
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