Refund policy
Returns & Exchanges Policy
Your satisfaction is our priority.
At Undying, we stand by the quality of our products. If you're not completely satisfied with your order, we're here to make it right.
---
1. Eligibility
You may request a return or exchange if:
The item arrived damaged, defective, or incorrect
The item is unused, unwashed, and in original packaging with all tags attached
You contact us within 3 days of delivery
---
2. How to Request a Return or Exchange
Reach out to our support team within 7 days of receiving your order:
Phone: 01994860591
WhatsApp: Message here
Email: undyingbrand@gmail.com
Please include your order number and details of the item(s) in question. Once approved, we’ll arrange a courier pickup (a delivery fee applies).
---
3. Return Shipping
If the issue is on our end (wrong item, defect, etc.), we cover all return shipping costs
For all other reasons (e.g., change of mind, wrong size), return shipping is the customer’s responsibility
---
4. Refunds & Replacements
Once we receive and inspect the returned item:
Refunds will be processed within 3–5 business days to your original payment method
Exchanges will be shipped at no additional charge, depending on stock availability
---
5. Non-Returnable Items
We cannot accept returns or exchanges for:
Used, worn, or washed items
Items not in original condition or missing packaging
Customized or personalized products (unless defective)
Perishable goods
---
6. Damaged or Defective Items
If your item arrives damaged or faulty, please notify us within 2 days of delivery. We’ll offer a replacement or full refund, depending on your preference and availability.